STORE POLICIES
 

 

 

This website is operated by Plume Résine. Throughout the site, the terms “we”, “us” and “our” refer to Plume Résine. Plume Résine offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.


By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions  These Terms of Service apply  to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Damage :

Please make sure that you take a video of the unboxing of the package. If the product is damaged, we will file for a return and initiate a refund or exchange.We will not accept the return if the unboxing video is not taken.

 

 

Return and Cancelation :
No cancelations or refunds are entertained. Please keep in mind that this is a small business and everything is handmade. Please view all images clearly along with the description and dimensions before you place an order. We will not accept a Cancelation or return unless the product has arrived damaged.


 

Shipping :
Your order will ship within 10 days. We do not accept requests for urgent deliveries as of now ( given the current situation of the pandemic )
Time for delivery once shipped :
Within Hyderabad : 2 to 4 days approximately 
Other states : 5 to 10 days approximately.


- Please make sure you enter your correct details at the time of order. If your order gets lost because of incorrect details, there is nothing we can do.
- Please track your order regularly once you get the tracking details via mail or message.
- If your order is marked as delivered but you still haven't received it (very unlikely), please reach out to us and we will get in touch with the delivery company. Do not give out the OTP to the delivery executive unless you have received the package. 
- At the time of delivery, If you do not respond to the delivery executive, after 3 attempts your order will be sent back to us. After which, you will need to repay the shipping charge in order for it to be shipped again. No refunds will be entertained. Please ensure you respond to the delivery executive.


Quality :
All Jewelry is handmade from scratch. There may be slight imperfections which is part of their charm and is a characteristic of all things handmade. Please keep this in mind before making a purchase.

Product Care :
- Keep your product in a dry place away from moisture.
- Avoid direct and prolonged exposure to sunlight.
- Rinse under lukewarm water to clean.

PRIVACY STATEMENT



WHAT DO WE DO WITH YOUR INFORMATION?


When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

 

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


CONSENT


How do you get my consent?

 

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.


How do I withdraw my consent?

 

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at 

plumeresine@gmail.com
 

DISCLOSURE

 

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


PAYMENT

 

We use Razorpay for processing payments. We/Razorpay do not store your card data on their servers. The data is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS) when processing payment. Your purchase transaction data is only used as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is not saved.

 

Our payment gateway adheres to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

 

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

For more insight, you may also want to read terms and conditions of razorpay on https://razorpay.com


THIRD-PARTY SERVICES


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

 

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service. 

 

Links

 

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

SECURITY

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.


 

COOKIES

 

We use cookies to maintain session of your user. It is not used to personally identify you on other websites.

 


 CHANGES TO THIS PRIVACY POLICY


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


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Terms and Conditions